Refund policy
1. Marketing & Digital Services
Payments made for marketing services, advertising management, social media management, SEO, content creation, graphic design, website services, and other digital services are generally non-refundable once work has commenced.
If a client cancels a service before work begins, AdFusion Marketing may issue a full or partial refund depending on the circumstances and any costs already incurred.
2. Advertising & Media Spend
Any amount paid toward advertising platforms, media buying, promotional campaigns, influencers, third-party platforms, or other external services is non-refundable once the amount has been committed, deposited, or spent.
AdFusion Marketing is not responsible for refunds issued by third-party advertising platforms.
3. Customized Work
Customized services such as:
- Logo and brand design
- Social media creatives
- Videos and promotional content
- Website design
- Marketing campaigns
- Printed marketing materials
- Business cards, banners, brochures, and other customized items
cannot generally be returned or refunded once production or work has started.
If there is an error caused by AdFusion Marketing, we will make reasonable corrections or provide a suitable replacement where applicable.
4. Cancellation
Clients may request cancellation by contacting us in writing.
If the cancellation request is received before work has started, we may provide a refund after deducting any applicable processing fees or expenses already incurred.
If work has already started, the amount refunded, if any, will be determined based on the work completed and costs incurred.
5. Approved Work
Once a client approves a design, campaign, content, advertisement, or other deliverable, changes requested afterward may be treated as a new revision or additional service and may incur additional charges.
6. Refund Processing
Approved refunds will generally be processed to the original payment method. Processing times may vary depending on the payment provider or bank.
AdFusion Marketing is not responsible for delays caused by banks, payment processors, or third-party platforms.
7. Third-Party Services
Some services may involve third-party providers, including advertising platforms, printing companies, hosting providers, software platforms, influencers, freelancers, and other suppliers.
Where a service or payment has already been committed to a third party, AdFusion Marketing may be unable to provide a refund for that portion of the payment.
8. How to Request a Refund
To request a refund or cancellation, please contact:
AdFusion Marketing
Email: sales@adfusionuae.com
Phone: 0541510628
Address: Office No 4-491 Al Khabeesi Building Dubai.
Please include your name/company name, invoice number, service purchased, payment date, and reason for the refund request.
9. Policy Changes
AdFusion Marketing reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.